This Cookie Policy explains how Clerke uses cookies and similar tracking technologies when you visit our platform. By using Clerke, you consent to our use of cookies as described in this policy.
Cookies are small text files stored on your device by your browser when you visit websites. They help websites remember your preferences, maintain your session, and collect analytics data. We also use similar technologies like local storage and session tokens.
These cookies are required for the platform to function. You cannot opt out of them while using Clerke.
| Cookie Name | Purpose | Duration |
|---|---|---|
| clerke_auth | Authentication token — keeps you logged in securely | Session / 30 days (if "remember me") |
| clerke_session | Maintains your active session state across pages | Browser session |
| partner_ctx | Stores resolved partner branding context for white-label portals | Session |
These cookies help us understand how visitors use Clerke so we can improve the platform. We use our own first-party analytics system (no third-party tracking scripts like Google Analytics).
| Cookie / Storage Key | Purpose | Duration |
|---|---|---|
| polsia_vid | Anonymous visitor identifier for aggregate usage analytics. No personal data stored. | 2 years |
| utm_* parameters | Marketing attribution tracking (UTM source, medium, campaign) — stored server-side, anonymized | Session |
These cookies remember your preferences to improve your experience.
| Cookie / Storage Key | Purpose | Duration |
|---|---|---|
| ava_dismissed | Remembers if you dismissed the Ava chat widget | 7 days |
| beta_banner_dismissed | Remembers if you dismissed the beta promotion banner | Session |
Some of our third-party service providers may set cookies when you interact with embedded features:
rel="preconnect" to minimize tracking.We do not use advertising cookies, behavioral tracking cookies, or third-party analytics platforms that sell your data.
Cookie data is used to:
We do not sell cookie data. We do not use cookie data for targeted advertising.
You can control cookies through your browser settings:
Note: Disabling essential cookies will prevent you from logging in and using core Clerke features. Analytics and preference cookies can be cleared without affecting core functionality.
We honor Do Not Track (DNT) browser signals for analytics purposes. When DNT is enabled, we do not record page view analytics for your session. Essential session cookies are still required for platform operation.
We may update this Cookie Policy to reflect changes in our practices or applicable law. Material changes will be notified via email or platform notice. Continued use of Clerke after updates constitutes acceptance.
Questions about our use of cookies? Contact us at contact@tbgshoppe.com.